Rene has an extensive background in the area of customer service with over 30 years of
experience. He has worked for Fortune 500 companies as a quality manager, project manager
and with other aspects of the business pertaining to call center environments.
Rene is a problem solver, skilled in identifying and meeting internal and external customer needs. He is a certified facilitator trained in the use of quality processes to achieve positive outcomes. He headed the AT&T quality program for all of the operator services in the southern California region.
As a project manager, Rene was responsible for launching centers for bilingual services, insurance products and a telephone company billing center. He developed training curriculums, office policies, coaching and development processes and appraisal documents to various projects. He interacted effectively with clients by building strong partnerships to ensure successful outcomes for all projects he supported.
Rene served as the president of the HISPA (Hispanic organization within AT&T) for the southern California region focusing on raising funds for scholarships to deserving students.
Rene is originally from Corpus Christi, Texas, migrating to California after high school. Rene earned a degree from East Los Angeles College in Liberal Arts and attended Long Beach State for television and radio production. He is an avid collector of vinyl music focusing on the 60's and 70's and lives by the motto: "always be content but never satisfied".